Returns Policy
Returns
We want you to love our products as much as we do. If for any reason you are unsatisfied with your purchase that was made on our web site we have return options available. To be eligible for refunds, all returns must be accompanied by all original components and proof of sale. Items purchased from auction sites such as ebay or other third party retail sites are not eligible for return or refund. We do not currently offer exchanges.
Club 369 Heels reserves the right to limit returns if we have reason to suspect misuse of our returns policy (such as excessive returns, unauthorized re-seller activity, or fraud). To initiate a return, you must send an email to customer care. In order to avoid fraud we cannot provide refunds without prior authorization. Products are refundable for up to 14 days after the date of purchase date.
Please check your order within 3 days after delivery date. Shipping fees are non-refundable. We do not provide return shipping. Large orders: Returns or partial returns from customers that have over $300 in any one order, or $500 of orders in a given month, must be initiated through our website within 72 hours of receipt of merchandise. Clearance merchandise is a final sale and is nonrefundable.
If your clearance item(s) arrive damaged please let us know within 48 hours and we will exchange the item if it is still in stock or refund the purchase price. Missing Items: Please make sure your order is sent to a secure location such as a locked mailbox. Unfortunately, we cannot provide refunds or replacement on merchandise stolen, lost or missing after confirmed delivery.
All Other Product Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by phone or email.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us by phone or email.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.